http://www.ukas.com/media-centre/news/news-archive/2015/Customer_Satisfaction_Survey_Q1_2015.asp
        94% were satisfied or very satisfied with UKAS’ overall service over the last year.
        96% were satisfied or very satisfied that UKAS handled the pre-visit arrangements well.
        98% were satisfied or very satisfied that UKAS conducted the visit well.
        98% were satisfied or very satisfied that the UKAS assessment team had the right skills and knowledge.

        98% were satisfied or very satisfied that the assessment team had the right attitude.

        96% were satisfied or very satisfied that UKAS staff were easy to make contact with.
        92% were satisfied or very satisfied that UKAS generally responded in a timely manner.

        The full results for the quarter can be found at - CSS Stats - Q1 2015.